Privacy Policy

Introduction

At Patenaude Orthodontics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us.

Information We Collect

We may collect the following types of personal information when you visit our office, use our website, or communicate with us:

• Name, address, phone number, and email address
• Date of birth and insurance information
• Medical and dental history relevant to orthodontic treatment
• Appointment scheduling information
• Payment and billing information
• Communications you send to us (emails, texts, voicemails)

Why We Collect Your Information

We collect personal information to:

• Provide quality orthodontic care and treatment
• Schedule and manage your appointments
• Process payments and insurance claims
• Communicate with you about your treatment and appointments
• Comply with legal and regulatory requirements
• Improve our services and patient experience

How We Use Your Information

Your personal information is used exclusively for providing orthodontic services, managing your patient account, processing transactions, and communicating important information about your care. We may also use your contact information to send appointment reminders via phone, email, or text message.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information may only be disclosed in the following limited circumstances:

• To insurance companies for processing claims related to your treatment
• To referring dentists or specialists involved in your care
• When required by law or legal process
• To protect the rights and safety of our patients and staff

International Data Transfers

We do not transfer your personal information internationally. All patient data is stored and processed within the United States in compliance with applicable federal and state regulations.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to any inaccurate information
• Deletion: Request deletion of your information, subject to legal retention requirements
• Opt-Out: Opt out of non-essential communications at any time
• Portability: Request your records be transferred to another provider

Exercising Your Rights

To exercise any of your privacy rights, access your personal information, or ask questions about this policy, please contact us using the information below. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.